These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Lava Drops and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession. The currency used for all rates and for all transactions is the Euro € currency code: EUR
The custom build process and timetable
During the consultation process we will try as far as possible to estimate a date to start the custom guitar build and also a projected completion date, this has to stay an estimate though. Every single guitar we build is entirely unique and it is incredibly difficult to be accurate when considering the complexities involved. Every Lava Drop is built by hand using different blanks of wood and some one of the most exclusive parts, items on earth. Every wood and other material has it is own grain, texture, divots, body core patterns of tree growth rings, so there is difference between every wood blank and other handcrafted instrument parts involving aluminum parts, pickups, strings, strings locking system, bridge, nut, frets, wooden parts etc. During the build sometimes we photograph process and publish these through various social media sites. Once the specifications of a custom build have been finalised and work on the actual instrument has commenced there will be a 25% surcharge plus material and time costs if there would be any substantial changes to those finalised specifications, any changes which mean a change in the machining required, woodwork, material work, concept changes or changes to hardware or pickups. Any changes to the build process have to be confirmed in writing.
For Consumers and businesses:
An order is considered confirmed after a down payment of 50% of the total retail price is received by Lava Drops.
The order will be shipped once Lava Drops has received full payment for the complete order. If for any reason a payment is not made within 6 months of sending the final invoice, the ordered goods automatically become property of Lava Drops. Down payments are non-refundable for businesses. Down payments are non-refundable for consumers after the production of the ordere has started.
Lava Drops will have the right to refuse or cancel any order whether or not the order has been confirmed. Any down payments made will be reimbursed by Lava Drops. Lava Drops will have the right to ask full payment of the customer.
By sending Lava Drops down or full payment of the instrument you agree to these terms and conditions.
We ship world wide.
For Dealers shipping costs are not included in the dealer prices. All shipping costs must be paid by the dealer.
For Consumers and businesses retail prices include shipping to the address provided by the consumer or business. If no shipping address is provided by the customer, Lava Drops will use the invoice address.
Damage During Shipping
We pack every Lava Drop with care and love.
In case of damage during shipping, the recipient must contact and inform the transportation company and Lava Drops within 24 hours (1 working day)with a detailed description, including pictures, of the damage to the product and/or packing. E.g. for an instrument: detailed documentation of the instrument, the case/gigbag and packaging.
Damage reports received later than 24 hours after receiving the instrument(s) are not covered by our insurance, and the recipient will have to bear the cost of repair.
Custom and VAT
Please note that all orders are shipped from Lithuania. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. Lava Drops is not in a position to inform the customer of these fees, and the customer is responsible for the payment of VAT and customs. If you have any questions related to customs charges, please contact your local customs office.
The expected delivery date, mentioned on order forms or in any other forms of communication, can at any time be changed by Lava Drops without prior notice.
If you have any doubts or if you would like to ask any question before ordering a Lava Drop please contact us before.
Goods (except for custom made instruments) can be returned within 7 days of delivery if they are injured before sending it from our workshops. It is not possible to return custom made instruments.
If you have paid for your order using a different currency than EUR, you will be refunded using the exchange rate of the date of purchase. Lava Drops shall not be held responsible or accountable in case of unfavorable exchange rates evolution. Lava Drops is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly. As Lava Drops are small boutique trademark and we are not making large production and everything is made by hand, we do not accept return of the ordered instrument. We see that every Lava Drop instrument is like a piece of art, every is unique and in a class of its own. By sending us the payment you agree to this conditions. This returns policy does not affect your legal rights.
Your new Lava Drop is warranted to be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of
the instrument is transferred to another (unless otherwise noted by Lava Drops). This warranty is made only to the original retail purchaser, subject to the limitations contained herein and is not transferable. Please note that all Lava Drops instruments are handcrafted. We do not use big manufactures to craft the instrument. We seek that every guitar instrument would be perfect but as we are not working as machines there sometimes could be small imperfection details caused by instruments we use.
If at any time your instrument malfunctions as a result of faulty materials or workmanship, Lava Drops will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. Lava Drops reserves the right to use comparable materials readily available at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, Lava Drops will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.
This warranty does not cover:
- Any instrument that has been altered or modified in any way beyond the original condition of the instrument as delivered to the customer.
- Any instrument that has been damaged due to abuse, misuse, negligence, accident, or improper operation.
- The subjective issue of tonal characteristics.
- Any instrument that has been subjected to extremes of humidity or temperature.
- Normal wear and tear (e.g., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, or damages to or discoloration of the instrument’s finish for any reason).
- Any instrument upon which unauthorized repair or service has been performed by any third party other than Jens Ritter Instruments.
- Cracking, discolouration or damage of any sort to the finish or plating for any reason.
- No Other Warranties. The Limited Warranty set forth herein constitutes the entire warranty and representation Lava Drops. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the Lava Drops musical instrument. NO representation or warranty made by any Lava Drops salesperson, dealer, agent, representative or employee shall be binding upon Lava Drops other than as set forth herein. Please note: Orders are not usually processed for shipment on weekends and holidays.
Wood owes its inherent beauty to variations in color, grain, and texture, therefore, these variations are not considered defects. Due to the natural color and grain variances of wood substance, the final finish color, texture and grain may vary from one instrument to another even though they are finished at the same time. Exposure to light and the aging process will cause changes in surface color of natural wood products. Light finishes on wood products do not mask the natural characteristics of wood. Lava Drops does not guarantee the exact matching of grain, pattern and colour. Instruments will not be replaced because of these conditions:
- Natural variations in wood grain, veneer figure, character marks, texture or color.
- Prominent evidence of natural characteristics of wood when light finishes are selected
- Variations in finish from one instrument to another
- Changes in finish surfaces due to exposure to light and/or the natural aging process
Color perceptions change from individual to individual, as almost everyone sees color differently.
We have done our best to display, as accurately as possible, the colors of the instruments shown on this website. However, due to above reasons, we cannot guarantee that the product you receive will be an exact match to what is being displayed on our product description page.
Lava Drops shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. Other documentation
Lava Drops does not accept responsibilities beyond those set forth here, including any liability for products not being available for use, or for the provision of services and support. Lava Drops shall not be liable for loss of profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Customer agrees that for any liability related to the purchase of products or services, Lava Drops is not liable or responsible for any amount of damages above the amount paid by the customer for the purchase of products or services. Under no circumstances, including, but not limited to, negligence, shall Lava Drops be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of profit arising out of the use, or the inability to use, the materials on this site, even if Lava Drops has been advised of the possibility of such damages. If your use of the materials or information on this site results in the need for servicing or repair, Lava Drops shall not be liable for any costs incurred. Lava Drops continually upgrades, improves, and revises its products and services to provide customers with new products and services. Lava Drops may revise or discontinue products at any time without prior notice to customers. Natural oil and/or wax finishes with stains are liable to fading during the first year and stains on lacquered instruments will fade through exposure to natural light. Lava Drops will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or Lava internet site, catalogue are possible.