We ship world wide.
For Consumers and businesses retail prices include shipping to the address provided by the consumer or business. If no shipping address is provided by the customer, Lava Drops will use the invoice address.
For Dealers shipping costs are not included in the dealer prices. All shipping costs must be paid by the dealer.
Damage During Shipping
We pack every Lava Drop with care and love.
In case of damage during shipping, the recipient must contact and inform the transportation company and Lava Drops within 24 hours (1 working day) with a detailed description, including pictures, of the damage to the product and/or packing. E.g. for an instrument: detailed documentation of the instrument, the case/gigbag and packaging.
Damage reports received later than 24 hours after receiving the instrument(s) are not covered by our insurance, and the recipient will have to bear the cost of repair.
Custom and VAT
Please note that all orders are shipped from Lithuania. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. Lava Drops is not in a position to inform the customer of these fees, and the customer is responsible for the payment of VAT and customs. If you have any questions related to customs charges, please contact your local customs office.